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Game stuck in Realm

Posted: Mon Aug 14, 2017 9:04 pm
by Twitch1969
Hi
I've accidentally triggered a trap which means my quest in this realm is over, but after the Game over screen (screen shot) it drops back to Server error, Please try reconnecting ..... message (screenshot).

Obviously tried reconnecting, rebooting, uninstalling & deleting any cached files & re-install.
Can only think I have a stuck session server side ?

Any help gratefully received,
Thanks

Re: Game stuck in Realm

Posted: Tue Aug 15, 2017 7:05 am
by Farious
CGR, here is my full post.
Just fyi, I have checked the fake 'Game Over' using Banish + Time Encounter Outcomes & it works fine during Realm Testing. In the wild, obviously, possibly not but I can't check it as I do not know what Realm the bug occurred in & do not have the power to submit a Realm, test it, then Reject it. If I can help in anyway let me know… so many ways of communicating now I don't know which one you may or my not have read before I've posted! :)

Re: Game stuck in Realm

Posted: Tue Aug 15, 2017 1:48 pm
by CGR
Hi,
Could you try logging in again, please, and let me know if there is still a problem.

Re: Game stuck in Realm

Posted: Wed Aug 16, 2017 3:59 pm
by anjovi
It probably has to do with the encounter causing Lost days to exceed the amount of 0.
ex:
3 days left, i run an encounter that causes me to lose 10 days
3-10 = -7 days left
*Server head explodes*

Though i wouldn't recommend pulling any realms for this reason as this can hypothetically happen in any realm.

Re: Game stuck in Realm

Posted: Wed Aug 16, 2017 7:19 pm
by Farious
anjovi wrote:Though i wouldn't recommend pulling any realms for this reason as this can hypothetically happen in any realm.
I'm inclined to agree that returning Realms to Designers is unwarranted at this stage.

Farious

Re: Game stuck in Realm

Posted: Wed Aug 16, 2017 7:44 pm
by Twitch1969
CGR wrote:Hi,
Could you try logging in again, please, and let me know if there is still a problem.
Thank you, that has cleared the session. & I can now enter new realms.

Re: Game stuck in Realm

Posted: Tue Jun 05, 2018 10:39 pm
by Twitch1969
Damn, got exactly the same situation again. Whatever CGR did last time sorted this.
Any help greatly appreciated :-)

Twitch1969 wrote:
CGR wrote:Hi,
Could you try logging in again, please, and let me know if there is still a problem.
Thank you, that has cleared the session. & I can now enter new realms.

Re: Game stuck in Realm

Posted: Wed Jun 06, 2018 10:41 am
by CGR
Hi,
Sorry you're having a problem, and thanks for reporting it.
I've passed this on to the team, they'll see if they can resolve this for you.

Re: Game stuck in Realm

Posted: Fri Jun 08, 2018 8:46 am
by CGR
Hi,
Please try logging in again and see if the problem has cleared.

Re: Game stuck in Realm

Posted: Fri Jun 08, 2018 4:07 pm
by Twitch1969
Thank you, that's cleared it :-)